How to Clear Error Code on Dstv

Are you a DStv subscriber who occasionally receives error codes? These Dstv error code can be pretty frustrating, but most you can clear them or can be resolve with a few easy steps.

How to Clear Error Code on Dstv

We’ll walk you through clearing error codes on DStv and getting your TV experience back on track in this article.

Identify the Error Code

The first step in correcting any DStv error code is to identify the exact error message on your screen. These codes are often shown as a combination of numbers and letters.

Understanding the error code is essential because it will help you identify the problem and take the necessary measures to resolve it.

What to do to clear the Error Code on your DStv

After you’ve identified your DStv error code, you can take the following steps to resolve the issues:

1. Restart Your Decoder

Restarting your decoder is one of the simplest and most effective ways to clear numerous DStv problem codes. Follow these steps:

  • Turn off your decoder using the remote control or the power button on the front panel.
  • Unplug the power cord from the decoder and wait around 10 seconds.
  • Reconnect the power cord and power on the decoder.

Check to see if the error code disappeared after restarting the decoder. A simple restart can typically resolve minor issues.

2. Check Your Smartcard

Some error codes may be related to smartcard troubles. To address this, follow these steps:

  • Turn your decoder off and unplug it from the power supply.
  • Take the smartcard out of the decoder.
  • Look for any apparent damage, dirt, or scratches on the smartcard. If you discover any problems, contact DStv for a replacement.
  • Replace the smartcard into the decoder securely.
  • Turn on the decoder and see if the error code is still showing.

3. Clearing Error Using Self-Service Options

DStv offers self-service solutions that allow you to clear some error codes without calling customer service. You can use the MyDStv App or the DStv website to clear DStv error:

  • Log in to your DStv account.
  • Navigate to the “Manage Account” or “Clear Error Codes” section.
  • Follow the instructions on the screen to resolve the error code and reauthorize your subscription.

4. Contact DStv Customer Service

If the error code remains after attempting the above instructions, contact DStv’s customer service for further assistance. You can reach them via:

  • Phone call,
  • Online chat,
  •  Email,
  • or social media.

What you’ll need to contact DStv customer care service

When contacting customer service, include

  • your smartcard number,
  • the error code,
  • and a brief description of the problem.

The customer service team will guide you through troubleshooting steps or provide further assistance to resolve the error.

What is the website to contact Dstv Customer Care Service?

You can contact the DStv customer care service by visiting their website (

Frequently Asked Questions

Below are some of the frequently asked questions on how to clear DStv error codes and their short answers:

How can I identify the error code on my DStv decoder?

When there is a problem, an error code will appear on your TV screen. Please write down the exact code as it seems since this will aid you and customer service in troubleshooting.

What should I do if I receive a DStv error code?

The first step is to restart your decoder by turning it off, unplugging it for a few seconds, and then plugging it back in. This frequently resolves many standard error codes.

I’ve restarted my decoder, but the problem remains. What should I do next?

Check your smart card for damage or dirt. If required, clean it and reinstall it securely in the decoder. Restart the decoder and see if the error is cleared.

Is there a charge to contact DStv customer service?

DStv customer service is available to help you with technical issues with your subscription, and there is usually no charge for contacting them.

How can I avoid future DSTV error codes?

To reduce the occurrence of error codes, check that your equipment is in good working order, that your subscription is paid on time, and that adequate installation and signal strength are in place.

Updating your decoder software regularly can help in the prevention of problems.

What if I can’t clear the error code using self-service?

If the error code persists, please get in touch with DStv customer service. They can assist you with troubleshooting or provide more assistance.


Error codes on DStv can be frustrating, but with the appropriate information and actions, most problems can be handled quickly and without needing a professional.

You can clear error codes on your DStv decoder and resume enjoying the wide choice of entertainment possibilities it provides by following the instructions explained in this article.

Don’t allow error codes to ruin your viewing experience; instead, use this guide to troubleshoot and resolve problems successfully.

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