How to Contact Palmpay Customer Care

PalmPay is a well-known mobile payment and financial services platform based mainly in Nigeria. It is very essential to contact PalmPay customer care, if you have an urgent problem or need help with your PalmPay account.

How to Contact Palmpay Customer Care

This article will give you a detailed guide on how to contact PalmPay’s customer service staff.

Six (6) Easy Ways to Contact PalmPay Customer Care

Below, we listed various channels to reach the palm pay customer care. They include:

1. In-App support

PalmPay’s in-app support is one of the most convenient methods to contact customer service. Here’s how to go about it:

  • Open the PalmPay app on your smartphone.
  • Go to the Help or Support Section: Most mobile payment apps have a “Help” or “Support” section. This is usually where you will find options to contact customer service.
  • You should be able to chat with a customer support agent or send a support ticket in the Help or Support section. This lets you describe your problem and receive help directly from the app.

2. Customer Service Email

If you prefer email, you can reach PalmPay’s customer service by emailing their official support address. Here’s how it’s done:

  • Go to the official customer service email address @ [email protected]
  • Create a concise and straightforward email outlining your problem, including any relevant details, such as your account information and the difficulty you’re experiencing.
  • After writing your message, send it to the email address above.
  •  The PalmPay customer service staff will analyse your email and respond to your inquiry.

3. Social Media

PalmPay also provides customer service via social media platforms like Twitter, Facebook, and Instagram. To reach them via social media, follow these steps:

  • Go to the Official Social Media Accounts
  • Write your issue directly or tweet to their official social media account.
  • Palmpay monitors their social media profiles and responds quickly to client inquiries.

Palmpay social media handles

  • Email: [email protected]
  • Facebook: PalmPay Nigeria 
  • Instagram: Palmpayapp_ng
  • X: PalmPay Nigeria

Call Palmpay on:

  • Phone: 018886888

4. Official Website

PalmPay’s official website can offer further contact information. Here’s what you can do:

Visit the Official Website @

There is a “Contact Us: or support page; navigate to this section. You can get phone numbers, additional email addresses, and other contact information to reach their customer care representatives.

5. Phone Assistance

PalmPay provides a phone number for customer inquiries and complaints. Here’s how to get in touch with them by phone:

  • The Palmpay Official Phone Number is 018886888
  • To reach a customer service representative, dial the above phone number and follow the directions.
  • Prepare to provide the necessary account information and details regarding your problem.

6. Visit the office

If PalmPay has actual offices in your area, visiting them in person can be another option for support. Here’s what you need to do:

  • Check the PalmPay official website to see if they have local offices or service centres in your city or region.
  • If there is a nearby office, visit for in-person assistance. The representative can help you with any problems or inquiries you may have.
  • Always go with a means of identification to confirm your identity.

Palmpay Physical office

  • PalmPay head office is at 20 Opebi Rd, Ikeja, Lagos, Nigeria.

Frequently Asked Questions

Below are some of the frequently asked questions on how to contact PalmPay customer care and their short answers:

How do I get in touch with PalmPay customer service?

PalmPay customer service can be reached via various channels, including in-app help, email, social media, the official website, phone support, and in-person visits to local offices.

What is the official email address for PalmPay customer service?

PalmPay customer support email address may be found on their website or in the app’s support area. Email this address with a message that includes your account information and issue details.

How long does it usually take to get a response from PalmPay customer service?

Response times may vary, but PalmPay aims to assist immediately. It’s best to be as clear and detailed as possible in your initial contact for a quicker resolution.

What should I do if PalmPay customer service does not respond?

If you don’t get a response back within a reasonable period, try another method of communication or follow up on your inquiry. Patience is critical, but in some cases, continuous follow-up may be required.

Can I reach PalmPay via social media?

Yes, PalmPay may provide customer service via social media channels like Twitter, Facebook, and Instagram. Find their official social media profiles and message or tweet them about your problem.

Is it possible to get help from PalmPay local offices?

If PalmPay has physical offices in your area, you can go there for help. Check their website for local office locations or contact them through alternative customer service channels.


PalmPay is changing the payment experience for African individuals and businesses by making financial services more accessible and affordable, and contacting PalmPay customer service is simple if you know where to seek it.  A list of various methods to use is provided above in this article.

When contacting customer service, always have your account information and facts regarding your problem ready. This will help to speed up the resolution of your issue and provide a more pleasant experience with the PalmPay platform.

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